Watch the UserTesting
HiWorld Tour
A global event series designed to help organizations bring greater
customer understanding to their business.
What is the Human Insight World Tour?
HiWorld is UserTesting's annual customer conference—which was on tour this year in three geographies—North America, Europe, and Asia-Pacific. HiWorld took place under a "virtual roof" and offered keynotes, spotlights, and panels from leaders and practitioners at brands including ASUS, Burberry, Kmart Australia Limited, Microsoft, WarnerMedia, Zendesk, and more.
Leaders across industries shared real stories and use cases of empathizing with customers in their business and the measurable benefit of putting yourself in your customer's shoes.
Attendees included the best in research, design, product, and marketing—from Fortune 500 companies to small and medium-sized businesses across the globe.
At UserTesting, we believe that the path to human understanding starts with shared insight—seeing and hearing how another person engages with the world around them and their unique perspectives.
Why watch?
Access pre-con workshops as part of University Live for only $99.
Listen to compelling brand stories and customer awards.
Hear from thought leaders from around the globe.
Hear from featured speakers
Andy MacMillan
UserTesting
Chief Executive Officer
HiWorld Tour North America, APAC, EMEA
Janelle Estes
UserTesting
Chief Insights Officer
HiWorld Tour North America, APAC, EMEA
Crystal Pang
Zendesk
Sr. UX Researcher
HiWorld Tour North America
Doug Parker
WarnerMedia
VP, Creative
HiWorld Tour North America
Sara Lerner
Google (formerly at Microsoft)
Sr. Product Manager
HiWorld Tour North America
John Ungar
Kmart Australia Limited
Digital Customer Experience Manager
HiWorld Tour APAC
YuHsuan Hsiao
ASUS
User Research Manager
HiWorld Tour APAC
Catherine Richards
Tesco Bank
Head of Customer Design
HiWorld Tour EMEA
Kate Margolis
Thirdfort
UX/UI Design Lead
HiWorld Tour EMEA
Max Berney
Reckitt Benckiser
Senior Design Researcher & Strategist
HiWorld Tour EMEA
